Policies
Returns & Exchange
Hassle-free within 7 days
Our Policy
What Can Be Returned or Exchanged
✅ Eligible for Return
- Items returned within 7 days of delivery
- Unused and unwashed items
- Original tags still attached
- Wrong or defective item received
- Items in original packaging
❌ Not Eligible for Return
- Items returned after 7 days
- Used, washed, or altered items
- Sale or discounted items
- Stitched items (correct size ordered)
- Items without original tags
Process
How to Request a Return or Exchange
Contact Our Team
Email us at andazkhas@gmail.com or call +92 336 7238057 within 7 days of delivery.
Share Your Details
Provide your order number, reason for return or exchange, and clear photos of the item.
Await Confirmation
Our team will review your request and confirm within 1–2 business days.
Send the Item
Pack the item securely and send it to the address provided by our team. Shipping charges are borne by the customer.
Refund or Exchange Processed
Once received and inspected, your exchange or refund will be processed within 3–5 business days.
Refunds
Refund Methods
Store Credit
Default method — credit voucher issued instantly after approval.
Bank Transfer
Available on request. Takes 5–7 business days to process.
Exchange
Swap for different size or color, subject to availability.
Need Help?
Our team is available 24/7 to assist you
